Refund Policy

This Refund Policy clearly defines the standardized refund rules, applicable scenarios, processing procedures, and time limits for all orders placed on our official footwear store. It serves as a formal guideline to protect the legitimate rights and interests of all global customers and ensure that all refund applications are processed fairly, transparently, and efficiently. This policy applies to all product orders, including rain boots, winter snow boots, casual shoes, and all other footwear sold on our platform.

1. General Refund Eligibility

We offer a customer-friendly refund service tied to our official return policy. All eligible refund applications are based on valid return requests submitted within the official service cycle. Customers who apply for product returns in compliance with our store rules will be entitled to corresponding refund services. Any return application that passes our product inspection will trigger our standard refund process without unreasonable delay.
To qualify for a full refund, the returned items must be unused, unwashed, intact in appearance, free of wear marks, scratches, stains or damage, and kept with all original packaging, labels, and accessories. Products that are damaged due to personal use, improper storage, or artificial damage will not be eligible for a refund.

2. Refund Application Timeframe

Our official valid application period is 60 days from the date customers receive the purchased products. Customers can initiate a return and refund application within this valid period for legitimate reasons, including but not limited to inappropriate size, unsatisfactory style, product quality problems, and other reasonable personal reasons. No return or refund application will be accepted if it exceeds the 60-day valid service period.

3. Standard Refund Processing Time

After our professional after-sales team receives, reviews, and verifies the returned products and confirms that the items meet the refund eligibility standards, we will officially initiate the refund procedure. The entire refund processing cycle is 5 to 10 working days. All refunds will be completed within the stipulated time frame to ensure efficient fund settlement for customers.
Please note that the 5–10 working days processing time refers to the official internal review and operation cycle of our store. The actual arrival time of the refund may be slightly affected by the processing rules of the customer’s original payment channel and regional financial system, which is beyond our control.

4. Refund Method & Currency

All refunds on our platform will be processed via the original payment channel used when placing the order. We do not support alternative refund channels or offline refund methods to ensure the security and traceability of all fund transactions.
Consistent with our unified platform settlement rules, all refund amounts are calculated and settled in USD (United States Dollar). The refund amount will be based on the actual order payment amount generated on the official order page, ensuring standardized and transparent fund settlement.

5. Free Shipping & Refund Rules

Our store provides permanent free shipping services for all products with no shipping fees charged for any valid orders. For eligible return and refund orders, since no shipping cost is collected from customers in the initial transaction, no shipping fee deduction will be generated during the refund process. Customers will receive a full refund of the product payment amount for qualified returned orders in accordance with our verification results.

6. Ineligible Refund Scenarios

To standardize the refund management mechanism, we do not accept refund applications under the following circumstances: Refund requests initiated beyond the 60-day valid return and refund period; Products that have been worn, used, damaged, stained, or altered artificially; Products without complete original packaging, labels, and matching accessories; Invalid return and refund applications submitted for malicious or unreasonable purposes; Orders that have been confirmed as non-refundable due to violation of platform transaction rules.

7. Partial Refund Rules

For special circumstances where individual products in a multi-item order need to be returned, we support partial refund processing. Our team will calculate the refund amount according to the unit price of the returned products in the original order, and complete the partial refund settlement within the standard 5–10 working days processing cycle. The remaining products of the order will remain valid and will not be affected by the partial refund operation.

8. Refund Dispute & Support Service

If you have any questions about refund eligibility, refund progress, refund amount settlement, or encounter any abnormal refund problems, please submit your consultation and appeal through the Contact Us page of our official website. Our dedicated after-sales service team will verify your order information, track the refund status, and provide professional solutions to properly resolve your refund-related issues.

9. Policy Revision Right

We reserve the right to update and optimize this Refund Policy in real time according to platform service upgrades and industry standard adjustments. All updated terms will be displayed on the official website. Continued use of our website and after-sales services constitutes your acceptance of the latest Refund Policy terms.