Shipping Policy

This Shipping Policy governs all order processing, shipment, and delivery services provided on our official footwear store website. It standardizes our global shipping rules, processing timelines, delivery terms, and fee standards for all customers worldwide. This policy applies to all product categories available in our store, including rain boots, winter snow boots, and casual shoes. By placing an order on our website, you fully agree to the shipping terms stated below.

1. Order Processing & Handling Time

All in-stock orders will be processed, packed, and ready for shipment within 1 to 3 working days after successful order confirmation and payment verification. Our professional operation team conducts comprehensive pre-shipment inspections for every item, checking product condition, size, appearance, packaging integrity, and accessory completeness to ensure customers receive defect-free and well-packaged products. Orders are processed sequentially, and we strictly avoid unnecessary processing delays for global orders.

2. Global Delivery Timeframe

We implement a unified global delivery standard for all regions, covering both domestic and international destinations. The standard estimated delivery time for all orders is 6 to 12 working days. This unified delivery cycle applies to all customer orders without regional differentiation. Please note that we do not provide expedited shipping services at this stage, and all shipments will follow the standard 6–12 days delivery schedule.
Delivery time is an estimated timeframe and may face minor delays caused by objective factors beyond our control, including international logistics transit, customs clearance procedures, local postal efficiency, and unexpected weather conditions. We will try our best to ensure timely delivery while guaranteeing the safety and stability of each shipment.

3. Free Shipping Service

We provide permanent free shipping for all products displayed on our website. There are no hidden fees, handling fees, logistics surcharges, or additional charges of any kind for any valid order. Regardless of order amount, product type, or delivery destination, all customers can enjoy our zero-cost shipping service, bringing cost-effective and transparent shopping experience.

4. Payment Currency Standard

All order settlement, shipping fee calculation, and transaction records on our platform adopt a unified USD (United States Dollar) currency standard. The unified currency rule simplifies global transactions, eliminates complicated exchange rate conversion processes, and ensures clear, consistent, and transparent order pricing and settlement for all global users.

5. Shipment Confirmation & Tracking

Once your order is dispatched from our warehouse, you will receive an official shipment confirmation. You can track your logistics status and delivery progress through your order page on our website. We maintain real-time logistics update follow-up so that customers can clearly grasp the latest transportation information of their packages.

6. Delivery Address Responsibility

Customers are responsible for submitting accurate, complete, and valid shipping addresses, recipient names, and contact information. We will arrange delivery strictly according to the address information you submitted. For package loss, delay, or return caused by incorrect address, incomplete information, or invalid contact details provided by customers, we will not be responsible for relevant losses.

7. Undeliverable & Returned Packages

If the package cannot be successfully delivered due to recipient abandonment, wrong address, unsuccessful contact, or other customer-related reasons, and is eventually returned to our warehouse, we will follow our after-sales and refund rules to process the subsequent order. Relevant processing standards will be implemented in accordance with our official Customer Service Policy and Refund Policy.

8. Policy Updates

We reserve the right to revise, update, and optimize this Shipping Policy according to service upgrades and operational adjustments. All updated terms will be officially published on our website. Continued use of our website and placement of new orders after policy updates will be regarded as your acceptance of the latest shipping rules.

9. Shipping Related Inquiries

For any questions about order processing progress, delivery cycle, logistics tracking, and shipping rules, please contact our support team through the Contact Us page on our official website. All official contact methods are displayed on the dedicated contact page, and we will provide timely and professional reply and guidance.